Staff and Organisation
The group had 2,513 employees (FTEs) as of 31 December 2015, compared to 2,369 employees at year-end 2014. The increase was attributable to the acquisition of BettenMax and organic growth especially at Matratzen Concord and Beter Bed.
The quality of the service provided by our employees and their customer focus largely determines the success of the Beter Bed Holding N.V.’s retail formulas. A customer-friendly approach, a ‘first time right’ attitude and speed of delivery are crucially important for our reputation and results. This is why the training and development of our employees at both the commercial and operational levels remains an ongoing focus area.
Both the retail and the logistics organisations receive training relating to (product) knowledge and behaviour. Management positions are filled with local personnel in all countries. Within this context, the company furthermore aims to have a larger number of women in management positions. The company currently has 32 women in management positions (25%; 2014: 22%).